Frequently Asked Questions

Please find frequently asked questions below. If you don’t find your answer or need further assitance on anything, please contact savings@keysight.com

Good-to-know about this Used Keysight Website

What to do if I have any questions about used equipment from Keysight?

Use the Contact Us feature for your question, your general inquiries will be routed within Keysight sales contact or authorized partner responsible for your region. Depending on the country and question, please allow a few days for a response.

Inquiries regarding our Keysight Store on eBay will be directly routed to the e-sales team. Typically you will receive a response within one working day.

If you do not receive a timely response, please contact savings@keysight.com for help.

Used equipment disclaimers

Used equipment availability, pricing and configuration are subject to change without notice. Unlike new equipment, it cannot be built or configured to demand. Please be aware that by the time you come back to this website or are contacted by Keysight or an authorized partner the availability may have changed.

Please note the particular disclaimers vary between webpages; especially on the product offer pages. Thank You.

Product and Configuration

What are the differences between Keysight Used & Keysight Premium Used?

You will find more information about the differences of Keysight's used equipment standards here.

Can I configure a unit to meet my personal needs?

Customization is generally possible with our Keysight Premium Used equipment. The majority of our Keysight Premium Used equipment can be configured just the way you need it. Options can be added at additional cost.
Customizing Keysight Premium Used equipment might change the delivery and lead time of the item.

Some Keysight Used products may not always allow customization. Use the contact option on the product page to check with the Keysight Store on eBay team.

What accessories are included?

Keysight Premium Used equipment typically comes with the same accessories and warranty as new products.

For Keysight Used products, the accessories included are mentioned in each listing on the Keysight Store on eBay.

Can you include other accessories?

We currently only offer those accessories which are part of the listing. Other accessories can be purchased separately at extra cost with your purchase of a Keysight Used or Keysight Premium Used unit.

Please mention in the comment field which additional accessories or support you are interested in.

For seperate or post-purchase ordering, please contact your local Keysight office or Keysight Partner.

Availability and Quantities

Where does Keysight's used equipment come from?

Our used equipment mostly comes from our worldwide pool of demonstration units and back to us through the many Keysight Trade-In offers.

Can't find what you were looking for or need higher quantities?

If you are looking for a specific model that is not currently shown or you need higher quantities on any of the listed models, you can send us a message. We will check our inventory and try and accommodate your requirements, however we cannot offer any guarantees of availability.

Quoting and Ordering

Who can buy from Keysight or the Keysight Store on eBay?

If you are not yet a Keysight or a Keysight Store on eBay customer, Keysight is required to ensure the order is compliant with U.S. export requirements. Order acceptance is subject to the result of the screening process.

Does Keysight provide budgetary and official quotations?

For purchases from Keysight for Keysight Premium Used and Keysight Used offers:

If you need pricing information, for instance, via a budgetary quote, or if you need an official quote, your inquiry is forwarded to your Keysight sales representative or an authorized partner. They will contact you directly for any additional information they may need to service you.

If you know your sales contact at Keysight or an authroized partner, please provide a name or email in the comment field of your inquiry. This will help us to provide a quicker response.

Please contact us here.

For used offers on our Keysight Store on eBay:

Use the Contact Us option on the product page for support from our e-store team. They will assist you with your question regarding the listing. If you or your company have any online purchasing restrictions, check with the team to see how they can help you with the offer you are interested in.

If you are registered on eBay, you may also click through to the Keysight Store on eBay and use the Contact-The-Seller feature.

Does the Keysight Store on eBay accept purchase orders instead of online orders?

We are aware that especially large corporations are required to purchase with an official Purchase Order (PO). Use the Contact option on the product offer page to find out with the Keysight Store team how they can help you with an offline purchase.

If PayPal does not work for you, contact us via the product offer page or directly at ebay@keysight.com. For customers without a Keysight account, one option will be cash-in-advance. A cash-in-advance purchase can be processed with either a credit card (US only) or wire transfer. A pro-forma invoice can be provided if needed. Once the order is placed, an order acknowledgment email will be sent.

Payment and Delivery

Does Keysight offer financing?

Keysight offers a range of comprehensive financial solutions, which address the different operational and financial requirements you may have.

With Keysight Instant Buy you can spread the price into monthly payments at 0% interest. Learn more here.

With Keysight Rent-to-Own you can rent now and decide later whether to buyout, extend, or return the equipment. Learn more here.

With Keysight Lease you will get access to leading test technologies with a financing plan to balance technology, time, and cost. Learn more here.

Which payment options are available?

For direct purchases from Keysight, or through an authorized partner, the standard terms & conditions apply.

For the Keysight Store on eBay, the preferred payment method is PayPal. However we do accept direct payment by credit card in the US and in certain cases can also accept wire transfer. Please contact us prior to any purchase on eBay if none of those options work for you.

Why does Keysight charge sales tax or VAT?

Keysight is registered in 45 US states and the District of Columbia to collect Sales & Use tax. For international orders where we ship DDP, we are required to collect VAT or GST.

I am Tax Exempt – What do I need to do?

For purchases on the Keysight Store on eBay: if you are a Tax Exempt customer – please inform us and send your tax exemption certificate to our email address ebay@keysight.com. Please note: single use tax exemptions are acceptable, but require the single use exemption information (permit number, tax status, etc.) to be clearly displayed on your purchase order (PO).

Your tax exemption certificate must be filled out completely and correctly, and the permit number must be clearly visible on the certificate. All tax exemption certificates must have reference to Keysight as the vendor for the state in which the exemption is being claimed. The company name on the tax exemption certificate must match the company name on PO number exactly. Please provide a description of goods if your tax exemption certificate form requires (Keysight sells Test & Measurement equipment, Electronic equipment & Parts, and Services/Support). All tax exemption certificates must be signed and dated to be valid.

Will I receive a Keysight invoice stating the paid sales tax or VAT?

Yes you will receive a Keysight invoice with separate sales tax or VAT amount.

What is the delivery time and method?

Our delivery time will depend on various factors like final configuration and ship-to location. For orders via Keysight ask your Keysight contact or authorized partner. For orders via the Keysight Store on eBay, please check with our Store team.

Delivery method will depend on the model, geography and potential customs arrangements.