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Frequently Asked Questions

Please find frequently asked questions below. If you don’t find your answer or need further assitance on anything, please contact us.

Useful information regarding Keysight Trade-in

How does the trade-in process work?

Once we know the specifics of what you plan to buy and what you would like to trade in (along with its condition), Keysight will provide you with a quote for that transaction. Keysight will issue an invoice for the full price of the to-be-purchased unit, along with a separate credit note, for the value of the trade-in unit. The customer pays the difference between these two invoices. Upon ordering, and in accordance with local tax and trade requirements, once the new product has shipped, Keysight expects to receive the trade-in unit within 30 days, either directly from the customer or through a pre-arranged pickup, depending on your country location. 

What if I have questions about trading in an instrument?

Your Keysight sales representative can assist you with any detailed questions regarding Keysight Trade-In. They will also be able to provide information on how Keysight Trade-In can help you to affordably get what you need and maximize your instruments' residual value.  You can also contact us here.

Why should I Trade-in with Keysight?

Keysight’s Trade-In Program is the most comprehensive and well established trade in program in the test and measurement industry.  Keysight adheres to all local tax and trade requirements, and through the global nature of our remarketing operations, and as the OEM, Keysight can offer very attractive credits to help you maximize the residual value on your trade in unit(s) when migrating to the latest Keysight technology.

Why should I trade in my instrument, rather than just asking for a higher discount?

Keysight Trade-in helps to dispose of, or realize value in your outdated or underutilized assets. Maintaining outdated or underutilized equipment is often not cost-effective, trading in such instruments can free up OpEx budget for more important projects. Trade-in credits can be used in conjunction with discounts, to reduce the cost of acquiring new test and measurement solutions further than discounts alone could.

General Terms and Conditions of Keysight Trade-In

What countries are eligible for using Keysight Trade-In?

AMERICAS: Canada, Mexico, United States

EUROPE: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Spain, Sweden, Switzerland, United Kingdom

ASIA PACIFIC & JAPAN: Australia, China*, Hong Kong, India*, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand

 (*Some special conditions apply.)

What if my country is not in the above list?

Contact your local Keysight representative to discuss the options available to you. Alternatively, you can contact us here.

Does Keysight provide budgetary and official quotations?

Keysight will provide official quotations for the full value of the instrument to be purchased in addition to a credit note quotation for the instrument to be traded in.

Information about instruments, manufacturers and models

How do I know if my instrument is in “Good working condition”?

Your trade-in instrument is considered in “Good working condition” if it powers up, passes its start-up performance tests without error, and is free of any significant cosmetic damage beyond normal wear and tear. The instrument does not require a current calibration certificate. All standard original accessories, parts and components that were shipped when the instrument was new are required, there should be no items missing that would limit the instrument's ability to function normally.

Why can’t I find my model listed in the trade-in deals?

Keysight Trade-In is available for many different instruments, but only those that are currently part of our Trade-In Specials are directly visible on our website. We will gladly provide a quote, when possible, on any combination of a new Keysight instrument, or a Keysight Premium Used instrument, with the trade-in of another specified model/option configuration upon request. Please contact Keysight for further information if you are still unsure.

Keysight/Agilent instruments and most test and measurement equipment from other manufacturers are usually eligible for trade in consideration. If you cannot find your instrument listed in one of the Trade-In special deals, please contact us for a quotation.

Can I trade in more than one unit for a credit?

Keysight allows the trade-in of multiple remarketable products on the same order.  Please contact Keysight for more details about how this process works.

Can I Trade-in an instrument against a refurbished Keysight instrument?

Trade-in credits can be used against some refurbished Keysight instruments. For more information on Keysight Premium Used and Keysight Trade-in, please contact us or consult your local Keysight sales representative.

Does my instrument need to be calibrated to trade it in?

No, it does not need a current calibration certificate to be accepted, but it must still possess all of its original functionality and pass its power-on-self-test.